ICkey Shipping Policy

Shipping Methods

ICkey offers different kinds of shipping methods: ICkey may help you arrange the delivery of the package via FedEx, DHL or SF express; you may choose your own logistic service if you have cooperated with some specific delivery company; you may pick up the package from ICkey HK warehouse by yourself.

Shipping Cost

All ICkey prices are based on ex works. Shipping cost may differ based on the shipping method you choose. If you pick up the package by yourself or you have your own logistic service account, ICkey will help you prepare the package without any charge when all of the parts arrive at warehouse. Please contact ICkey Customer Service Representative to get authorized letter before pick up. Customers electing to pick up are responsible for providing a safe and adequate vehicle for transportation and assume full responsibility for pick up and transportation of parcels. 

Once you register your region, a shipping cost for the parts within 1kg will be displayed in your Shopping Cart. Shipping costs will be added to the final invoice.

After all of the parts arrive at warehouse, ICkey will check the total size and weight, as well as the delivery address and shipping option you selected. If your order is oversized or overweight, ICkey Customer Service Representative will contact you to pay the difference. (Normally the postage for 1kg parts has been added when you place the order).

ICkey has long-term business relationship with FedEx, DHL and SF express. We will try our best to offer you the favorable express price. For your packaging security, ICkey will buy insurance for the parcel of big amount.

Delivery Time and Destinations

We will arrange delivery within 2 days from the date of all items arrive at our warehouse.

*Our business days are Monday to Friday excluding Saturday, Sunday and holidays. **Delivery Time depends on Shipping Method and Delivery Destinations.

Duties, taxes and other fees are the responsibility of the recipient, as our charges only cover the package transportation fee. To estimate possible costs, please check with your local customs office.

Here is deliver time table from our warehouse to your destination for your reference.


Asia
North America
Europe
Middle East
South America
Africa
DHL
2-4 days
3-4 days
3-5 days
3-6 days
4-6 days
4-6 days
FedEx IP
2-4 days
3-4 days
3-5 days
3-6 days
4-6 days
4-6 days
FedEx IE
3-6 days
4-6 days
5-7 days
4-8 days
5-8 days
5-8 days
SF Express
2-4 days
3-6 days
3-6 days
 -
 -
 -

*shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will remind you the possible delays.

The following countries we CANNOT ship to, due to the policy: Afghanistan, The Central African Republic, The Republic of Cote d'ivoire, Democratic Republic of the Congo, Democratic People's Republic of Korea, The Commonwealth of Eritrea, Iran, Iraq, The Republic of Lebanon, Republic of Liberia, Libya, The Somalia Democratic Republic, The Republic of Sudan.

Backorder

ICkey support backorder. After checking, ICkey will offer you a lead time for reference. After all items arrive at ICkey warehouse, we will inform you and arrange delivery.

Undeliverable Packages

Customers are responsible for providing complete and accurate shipping address. If we get the feedback from the logistic company that the package fails for delivery because of the incorrect shipping address, we may contact you to update correct address for a re-delivery. In such an event, you will be responsible for the shipping costs, any duties, taxes and/or customs charges that may be incurred on the package for both the original and the re-delivered shipment. If there are any information which is needed when import or delivery, customers have the responsible to provide.

Some items are not allowed to export to some countries due to the policy. For these items, ICkey customer service representative will check and contact you to cancel the order before shipment.

Order Tracking

You will receive a shipment tracking number once your package ships. You can conveniently track your delivery status on My ICkey page.

Rev. OCT 2016